Our Process
professional in-home shopping experience
At NorthShore Window Treatments, we’ve refined our process to be centered on your comfort, convenience, and complete satisfaction. We combine Amazon-like efficiency with the personal, caring touch of a professional in-home shopping experience to make transforming your home simple and enjoyable.
Step 1: The In-Home Consultation
It all begins with a complimentary in-home design consultation scheduled at your convenience. We respect your time and are extremely punctual, so we’ll arrive promptly, ready to listen to your needs. We bring our entire showroom directly to you, allowing you to see how different styles look in your own windows and unique lighting.
Step 2: Personalized Style and Expert Guidance
During the consultation, your dedicated designer will collaborate with you to find the perfect solution. You can feel the rich textures of drapery fabrics, compare samples directly with your furniture and walls, and even operate full-size working samples of our products. Our expert designers provide product suggestions and help you customize your window coverings to fit your exact needs and style. For more complex projects, we can even bring in interior design professionals to offer additional insights on colors, fabrics, and textures.
Step 3: Flawless "White Glove" Installation
Once you’ve made your selection, our team of certified and talented professionals takes over. Our installers are trained by top brands like Hunter Douglas and Graber and have, collectively, over 160 years of experience. They are brilliant at figuring out challenging windows and know how to apply a perfect fit to minimize light gaps. Our reputation is built on our signature “white glove” installations and an unmatched attention to detail, ensuring the job is done right the first time.
Step 4: Attentive Customer Care
Our commitment to you doesn’t end after the installation. We are focused on delivering first-class service and will be there to answer your questions and address any concerns before, during, and after the project is complete. Your 100% satisfaction is our first priority.
