FAQ
NorthShore Window Treatments
Do you have a physical showroom I can visit?
Yes. While our primary business model is a shop-at-home service where we bring the showroom to you, we also have a new showroom located at 11300 N. Port Washington Rd. Mequon, WI 53092. We are also planning to open a showroom in Illinois soon.
What is the benefit of your shop-at-home model?
Our shop-at-home model is designed for your comfort, convenience, and savings. By not having the high overhead costs of a traditional retail store, we can pass significant savings on to you. It also allows you to see samples and fabrics in your own home, against your own walls and lighting, ensuring a perfect match.
What areas do you serve?
We are a local, independent team that understands the Chicago and Milwaukee area cultures because we live here. Our founder, John McGuire, spends his time in both the Chicago and Milwaukee suburbs.
Wisconsin: We serve Mequon, Grafton, Bayside, Fox Point, Whitefish Bay, Cedarburg, River Hills, 3rd Ward Condos / Prospect Avenue Condos, Brookfield, Elm Grove, Pewaukee, Franklin, New Berlin, Germantown, Menomonee Falls, Oconomowoc, Glendale, Shorewood, Richfield, West Bend, Saukville, Port Washington, Jackson, Sussex, Lannon and many other surrounding communities.
Illinois: We serve areas from downtown Chicago to the north shore, including Illinois areas including: Deerfield, Highland Park, Northbrook, Riverwoods, Lincolnshire, Lake Forest and Lake Bluff, Lake Zurich, Morton Grove, Green Oaks, Northfield, Buffalo Grove, Long Grove, Glencoe, Glenview, Evanston, Wilmette, Winnetka, Kenilworth, Park Ridge, Bannockburn, Vernon Hills, Libertyville, Gurnee, Barrington, Inverness, Palatine, and Arlington Heights.
What products do you specialize in?
We specialize in top-quality window treatments from leading brands like Hunter Douglas, Norman and Graber. We are also specialists in motorized window treatments and can seamlessly integrate them with your smart home systems, as we are PowerView Pro certified.
What happens during an in-home consultation?
During a free in-home consultation, one of our expert designers brings working samples and fabric swatches directly to you. They will collaborate with you, offer product suggestions, help you customize your selections, and answer all your questions to help you find the perfect fusion of style and function.
Who will be installing my window treatments?
Our team of installers is comprised of experienced, certified, and talented professionals. Collectively, they have over 160 years of experience, and some are third-generation in the window treatment business. They are experts at getting a perfect fit and solving challenging window installations.
How do you ensure customer satisfaction?
Customer satisfaction is our number one priority. We are hyper-focused on providing first-class service, we over-communicate on project status, we are extremely punctual, and we provide attentive customer care before, during, and after the installation.
